Customer Service
Contact Us
Our store is open everyday from 12pm to 7PM (Central Time Zone). Please give us as much info as possible so that we can direct you to the right department.
Shipping & Delivery
- We ship records locally in Chicago, all over the country and internationally.
- We offer next day shipping five days a week.
- you'll get a tracking number with every purchase, so you know exactly when your record will arrive.
Returns & Replacements
We make every effort to provide you with stellar customer service. If we make an error, we are happy to refund your money in full if you want to return something.
To be eligible for a refund:
- Contact us within 14 days of purchase
- Any sealed record must be returned sealed and in its original condition
Payment FAQ's
- Visa
- Mastercard
- American Express
- Discover
- Money Orders
- Pay-by-check over the phone (773) 278-4085
Yes. Just select the PayPal option at checkout.
Yes. We do not store any credit card information in our database. Once your payment is complete, your credit card information is removed from our system.
No. The personal information you submit to us will not be shared, sold or disclosed to third parties in any form, for any purpose, at any time.
How We Grade
Over ten years of grading nearly a million albums, Shuga Records has developed
a consistent - and conservative - method for objectively grading the condition of
everything we sell. All recordings are visually inspected under high-intensity lights,
using our customized grading system.
|
New Sealed |
When someone says something's "Mint condition," this is what they're talking about. The album is sealed in its original packaging and has never been played. |
| Mint- (M-) | This is the highest grade for records that have been played. The album is in excellent condition and shows no visible signs of wear or damage that will affect sound quality. |
| VG+ | While not flawless, the condition is very good, showing only minimal signs of use. Any visible blemishes should have minimal affect on play quality, though light surface noise maybe present at very quiet portions or between tracks. This is a record that should satisfy all but the most strict of collectors. There may be slight ring or cover wear, or minor writing on the cover. |
| VG | Vinyl may have scratches and/or other visual blemishes, but should play through without skipping or repeating. Light to moderate surface noise and/or crackle may be present, however not overly distracting. Covers may have moderate ring and/or edge wear, cut-outs / hole punches, or a moderate seam splits. |
| VG- and below | Let's be honest: sound quality is low and the cover may be in very poor shape. We consider any item graded at or below VG- as a LOW GRADE item. We only sell albums rated VG- and above unless a record is so rare that its presence in the collection transcends the poor quality of the vinyl or cover. |